We are at your disposal for any question regarding our products or services provided. It's our aim to ensure and to improve. Feel free to share your comments or recommendations with our team through one of the below possbilities:

My Account:

Select "My account" on top of our online store. You can create an account, you will have access to many features. If you already have an account, just use your login email address and password.

By phone:

Quotation, availability of products, technical support, advise, trace your order, advise or after sales...? Just call us on 0121 286 12 12, opening hours: Monday - Friday, 9am - 6pm). For any question about your order or delivery, please prepare your order or invoice number prior to your call, it will help us to access to your file immediately.

By LiveChat:

Mister Gates Direct offers you a live support by chat !When visiting our online store, an online chat banner will appear bottom right on your screen. Please feel free start "Let's talk" and will reply promptly. In an informal way, we will be able to exchange with you relevant information about our online store, products and technical specifications with attachments and many other useful information for choosing the right product.

By E-mail:

You can also send us a mail with your question or any other information, our team will reply with all relevant information within 24h.

By Post:

If you would like to send something by post, you can use our Birmingham office or Paris headquarters.

Mister Gates Direct
Ground floor, the Comet Bldg
Birmingham B26 3QJ

Mister Gates Direct
5 rue Blanche
75009 Paris

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Si vous avez une question sur votre commande, vous pouvez nous contacter via votre compte client.

Pour toutes vos questions vous pouvez aussi nous écrire par mail à [email protected]

Service gratuit pour toutes demandes commerciales disponible aux horaires suivants :

  • Monday : 08:30 - 12:30 - 14:00 - 18:00
  • Tuesday : 08:30 - 12:30 - 14:00 - 18:00
  • Wednesday : 08:30 - 12:30 - 14:00 - 18:00
  • Thursday : 08:30 - 12:30 - 14:00 - 18:00
  • Friday : 08:30 - 12:30 - 14:00 - 17:00
  • Saturday : Service closed
  • Sunday : Service closed
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