Contact us

We are at your disposal for any question regarding our products or services provided. It's our aim to ensure and to improve. Feel free to share your comments or recommendations with our team through one of the below possbilities:

Why not check our Frequently Asked Questions ?

Contact us by phone


For a quotation, advice or simply if you'd prefer to talk to us, don't hesitate!

You can reach our customer sevice team We can guide you through the steps of selecting the correct measurements, suitable accessories and finalising your purchase.

For all after-sales, order tracking and complaints please head over to  My Account and select your enquirey under "My customer service" for a personalised and quick response from our team.
You will receive an answer within 72 hours.

Customer Service: 01214 670 077 (local rate call)

Contact us by LiveChat


A quick and convenient way to chat

Mister Gates Direct offers you a live support by chat! When visiting our online store, an online chat banner will appear bottom right on your screen. Please feel free start "Let's talk" and a member of our customer service team will reply promptly. In an informal way, we are able to exchange with you relevant information about our online store, products and technical specifications with attachments and more useful information for choosing the right product.

Contact us by e-mail


For any design enquiries or information prior to ordering please feel free to send over any documents or question to us by e-mail at [email protected].

The best way to get in touch for any after-sales queries is via the "My customer service" tab in My Account, this way we have access to your order history and any notes.


Contact us by post


For returning any items please address these to our Global Headquarters

Mister Gates Direct
Group Label
10 rue Léo Lagrange
27950 Saint Marcel

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If you have any enquiry about your order, you can contact us with your customer account.

For any questions, please send us an email at [email protected]

Opening hours of our customer services:


Tuesday to Saturday: 8:30am - 12:30pm and 2:00pm - 6:00pm


Monday to Thursday: 8:30am - 12:30pm and 2:00pm - 6:00pm

Friday: 8:30am - 12:30pm and 2:00pm - 5:00pm

You can contact us during these hours :

  • Monday : 08:30 - 12:30 - 14:00 - 18:00
  • Tuesday : 08:30 - 12:30 - 14:00 - 18:00
  • Wednesday : 08:30 - 12:30 - 14:00 - 18:00
  • Thursday : 08:30 - 12:30 - 14:00 - 18:00
  • Friday : 08:30 - 12:30 - 14:00 - 17:00
  • Saturday : 08:30 - 12:30 - 14:00 - 17:00
  • Sunday : Service closed
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